Refunds & Cancellations

Last updated: August 7, 2026

All tour bookings are final. We don’t offer cash refunds for a change of mind or schedule conflict — but every booking can be rescheduled, and we’ve made that easy.

1. Rescheduling Your Tour

• Free reschedule up to 7 days before your tour date.
• Inside 7 days of your tour, a $50 change fee applies.
• To reschedule, reply to your confirmation text or email us at [email protected] as early as possible.

2. No-Shows

If you don’t arrive for your scheduled tour and haven’t rescheduled in advance, your booking is forfeited — no refund or credit will be issued.

3. If We Cancel Your Tour

We run rain or shine, but safety comes first. If we determine a tour can’t safely run — due to severe weather, unsafe trail conditions, or equipment or guide unavailability — we will always offer to reschedule your tour first, at no cost. If no reschedule date works for you, we’ll issue a full refund of the amount you paid.

4. Group Size or Machine Changes

Want to change your group size or machine selection? Contact us as early as possible — we’ll do what we can to accommodate the change, but it may require rebooking depending on availability.

5. Questions

Email [email protected] and we’ll help sort it out.